Randstad Call Center Representatives in Marlborough, Massachusetts
Call Center Representatives
salary:$15 per hour
date posted:Monday, April 16, 2018
industry:Other Services (Except Public Administration)
Our client in Marlborough, MA is hiring for 3 temporary call center openings! These positions will last until the end of August.
Between June 25-June 29, hours will be 12:00pm-8:00pm with a likely opportunity for overtime if wanted!
- Must be upfront with any planned vacations
Areas of Responsibility:
Provides assistance to Associates with their Open Enrollment benefit questions and enrollments.
Process changes in Oracle including personal information.
Assists Associates and Managers navigate through Oracle self-service for personal information updates and benefit enrollments.
Documents summary details into call tracking system (Service Now) and escalates complex calls for resolution.
Process Verifications of Employment/Income not handled by The Work Number.
Working hours: Monday-Friday 9:00am-5:00pm
--1-2 years of related experience
--Must be comfortable taking calls all day
--Ability to work in a fast-paced environment
--High School Diploma or equivalent experience, Bachelor Degree preferred
--Excellent communication, organizational and interpersonal skills
--Excellent customer service and follow-through skills
--Ability to multi-task and maintain confidentiality
--Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
401K (after 6 months)
Direct deposit & Electronic payroll debit card that acts like a bank account
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.