Randstad Help Desk Support Specialist (TS/SCI & CompTIA Certification Required) in Springfield, Virginia
Help Desk Support Specialist (TS/SCI & CompTIA Certification Required)
salary:$40,000 - $45,000 per year
date posted:Monday, April 16, 2018
Help Desk Support Specialist
Randstad Technologies is searching for a Help Desk Support Specialist to support our client in Springfield, VA providing technical support for computer systems, hardware, software and beyond.
Basic Job Duties:
Provide technical assistance and support related to computer systems, hardware, or software.
Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
Assist in writing training manuals.
Respond to email or chat messages for customers seeking help and follows up with the customer to ensure issues have been resolved.
Walk customers through problem-solving process.
Gain feedback from customers about system usage.
Run reports to determine malfunctions that continue to occur.
To be considered for this position you must hold an active TS/SCI security clearance.
Qualified candidates must have a current, CompTIA certification (Security+, Net+, A+, etc.)
Please send all resumes to firstname.lastname@example.org ASAP, please DO NOT apply unless you meet all of the aforementioned "Required Qualifications" -->TS/SCI (Active) PLUS a CompTIA certification!